Privacy Policy

Who we are

Michael Pooley Flowers is operated by Michael Pooley as a sole trader, based in Ipswich, Suffolk, United Kingdom. Michael Pooley is the data controller for the personal information described in this notice.

Information we collect

When you make an enquiry or commission our services, we may collect your name, email address, telephone number, postal or venue address, event date, project details, correspondence, proposal and payment records, and any other information you choose to provide.

Please avoid sending sensitive personal information unless it is genuinely necessary for your commission.

How we use it

We use personal information to respond to enquiries; prepare proposals; plan and deliver floral, event, subscription, consultancy and garden services; arrange deliveries and collections; manage payments and accounts; keep appropriate business records; and meet our legal obligations.

We normally use this information because it is necessary to take steps at your request or to perform our agreement with you, because we have a legal obligation, or because we have a legitimate business interest in administering and improving our services.

Who we share it with

Where necessary, information may be shared with trusted suppliers who help us provide the commission, such as venues, delivery providers, freelance specialists, professional advisers, website or email providers and payment processors. Card payments are processed securely by the relevant payment provider; we do not retain complete card details.

We do not sell your personal information.

How long we keep it

Enquiry and project information is kept only for as long as reasonably necessary for the purpose for which it was collected. Financial and transaction records may be retained for the periods required by tax and accounting law.

Photography

We may ask for permission to photograph completed work. We will not intentionally publish photographs that identify a private client, private home or private event without appropriate permission.

Your rights

Depending on the circumstances, you may ask to access, correct, erase or restrict the use of your personal information, object to certain uses, or receive a portable copy. You may also complain to the Information Commissioner’s Office at ico.org.uk.

Contact

For privacy questions or requests, email Projects@michaelpooleyflowers.co.uk or telephone 01473 359111.